Difference between revisions of "Frequently Asked Questions"

From CIDI Wiki
Jump to navigation Jump to search
(Added FAQs for Vibe/Wave)
 
(24 intermediate revisions by 5 users not shown)
Line 1: Line 1:
==Victor Vibe and Wave==
'''<span style="font-family:verdana,geneva,sans-serif">Please see the links below for answers to frequently asked questions.</span>'''


'''1.  I've turned the Victor Player on and nothing happens, or I've pressed PLAY and nothing happens, even though the machine is on.
<span style="font-family:verdana,geneva,sans-serif">If you cannot find the information you need, please contact Customer Support at cidi-support@design.gatech.edu or 866-418-2750.</span>
'''
* Check that the power cord is securely plugged into the wall and into the machine.
* If using the machine with battery only, you may need to recharge the battery.
* Make sure the CD is loaded before pressing Play. When the CD is loaded correctly you will hear the title being read.
* Make sure the volume is turned up.
* Make sure the CD is label-side up and inserted correctly into the CD-ROM drive.
* Check to make sure the Hold Switch, located on the right side of the player, is in the "OFF" position.  


<span style="font-family:verdana,geneva,sans-serif">[[Prospective Members FAQs|Prospective Members]]</span>


'''2.  The Victor Reader Vibe is working, but the CD does not seem to work.
<span style="font-family:verdana,geneva,sans-serif">[[E-text Services FAQs|E-text]]</span>
'''
* Remove the disc and reinsert it, making sure the label side is facing up.
* Remove the disc from the drive and clean it with a soft dry cloth.


<span style="font-family:verdana,geneva,sans-serif">[[Braille Services FAQs|Braille]]</span>


'''3.  When I enter a page number on the keypad, the place it goes to is off by a page or two.
<span style="font-family:verdana,geneva,sans-serif">[[Captioning Services FAQs|Captioning]]</span>
'''
* Make sure that the RFB&D CD is the same edition and copyright year as the print book you are using. If not, follow instructions for paging forward and backward manually.
* Some of RFB&D's digitally recorded textbooks that were converted from the original analog recording may be off by a page. Follow the instructions for paging forward or backward manually.


<span style="font-family:verdana,geneva,sans-serif">[[Students FAQs|Students]]</span>


'''4.  I don't have/forgot/lost my PIN.
<span style="font-family:verdana,geneva,sans-serif">[[Category:Technical Support]]</span>
'''
* If you are a student at an AMAC Member School and you don't have a PIN, please contact your school's service provider or call AMAC Tech Support services at 866-418-2750 for assistance.
 
 
'''5.  Can I start listening at any point in the book in a multiple-CD book?
'''
* The first time you listen to a book you must insert the first CD before you can navigate to another section. After that, the software will remember your last position in the book.
 
::NOTE: If you insert a CD other than the one containing your last position, you will be prompted to insert the correct CD. Please eject the incorrect CD and insert the correct CD in the CD-ROM drive.
 
 
'''6.  How do I jump around in a multiple-CD book?
'''
*You can use the "Go TO Page" function or navigate using next/previous functions within a set heading level.

Latest revision as of 13:11, 20 February 2019

Please see the links below for answers to frequently asked questions.

If you cannot find the information you need, please contact Customer Support at cidi-support@design.gatech.edu or 866-418-2750.

Prospective Members

E-text

Braille

Captioning

Students

Retrieved from "http://www.amacusg.gatech.edu/wiki/index.php?title=Frequently_Asked_Questions&oldid=10272"