https://www.amacusg.gatech.edu/wiki/index.php?title=Software_Usage_Agreement&feed=atom&action=historySoftware Usage Agreement - Revision history2024-03-28T19:13:23ZRevision history for this page on the wikiMediaWiki 1.36.0https://www.amacusg.gatech.edu/wiki/index.php?title=Software_Usage_Agreement&diff=10338&oldid=prevNfahie3 at 21:31, 4 February 20212021-02-04T21:31:53Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 21:31, 4 February 2021</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>== <del style="font-weight: bold; text-decoration: none;">AMAC </del>and 3rd Party Technology Usage & Support Statement ==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>and 3rd Party Technology Usage & Support Statement ==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">AMAC </del>realizes that having books in electronic format is only the first step in accessing them. Students must also have reading technology available to help unlock the information. With that in mind, <del style="font-weight: bold; text-decoration: none;">AMAC </del>works with assistive technology manufactures on behalf of its members to design special access licensing to software products that will help students use the alternative media files produced by <del style="font-weight: bold; text-decoration: none;">AMAC</del>. Further <del style="font-weight: bold; text-decoration: none;">AMAC </del>recognizes that students who have print related disabilities can often experience issues in other areas of learning; so when possible we have worked with our vendors to allow access to other assistive technology software that support writing and studying.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">CIDI </ins>realizes that having books in electronic format is only the first step in accessing them. Students must also have reading technology available to help unlock the information. With that in mind, <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>works with assistive technology manufactures on behalf of its members to design special access licensing to software products that will help students use the alternative media files produced by <ins style="font-weight: bold; text-decoration: none;">CIDI</ins>. Further <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>recognizes that students who have print related disabilities can often experience issues in other areas of learning; so when possible we have worked with our vendors to allow access to other assistive technology software that support writing and studying.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Because of the specialized agreements forged with assistive technology vendors it is important that schools understand the parameters for of the use and distribution of the software. This document is meant to serve as a guide to the use and distribution of the software provided in your <del style="font-weight: bold; text-decoration: none;">AMAC </del>Standard Membership as well as the support for the software.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Because of the specialized agreements forged with assistive technology vendors it is important that schools understand the parameters for of the use and distribution of the software. This document is meant to serve as a guide to the use and distribution of the software provided in your <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>Standard Membership as well as the support for the software.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Usage ===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Usage ===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># Software distributed by <del style="font-weight: bold; text-decoration: none;">AMAC </del>is meant for the expressed purpose of assisting students who receive <del style="font-weight: bold; text-decoration: none;">AMAC </del>produced material (Active <del style="font-weight: bold; text-decoration: none;">AMAC </del>Students [AAS]) through an <del style="font-weight: bold; text-decoration: none;">AMAC </del>Member institution.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># Software distributed by <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>is meant for the expressed purpose of assisting students who receive <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>produced material (Active <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>Students [AAS]) through an <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>Member institution.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># AAS can use the software for reasons other than reading <del style="font-weight: bold; text-decoration: none;">AMAC </del>material. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># AAS can use the software for reasons other than reading <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>material. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># AAS can download and use a single copy for home and school use. </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># AAS can download and use a single copy for home and school use. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># School personnel may use a copy of the software on school owned computers as a means to learn how to use the software and/or provide demonstrations or training to AAS, parents or other personnel. </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># School personnel may use a copy of the software on school owned computers as a means to learn how to use the software and/or provide demonstrations or training to AAS, parents or other personnel. </div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Member schools may make the software available on computers at school that are accessed by AAS, including training labs and resource centers.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Member schools may make the software available on computers at school that are accessed by AAS, including training labs and resource centers.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># Software cannot be distributed by the <del style="font-weight: bold; text-decoration: none;">AMAC </del>member institution through other school run activities/programs as a means to support non-AAS; summer camps/programs, tutoring, evaluations, etc. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># Software cannot be distributed by the <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>member institution through other school run activities/programs as a means to support non-AAS; summer camps/programs, tutoring, evaluations, etc. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===Technical Support===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===Technical Support===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It is important to understand that supporting technology is a difficult task. With the multitude of combinations of software versions, patches, fixes along with a number of available operating systems, computer platforms and conflicting software, <del style="font-weight: bold; text-decoration: none;">AMAC </del>makes all attempts to do what it can to provide technical support to its members. Despite the considerable effort it is sometimes not possible to resolve issues. <del style="font-weight: bold; text-decoration: none;">AMAC </del>technical support has a high rate of problems solving and over the years we have amassed a great deal of knowledge that we use to support our members. Our staff is trained and stays abreast of the latest advancements in assistive technology. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It is important to understand that supporting technology is a difficult task. With the multitude of combinations of software versions, patches, fixes along with a number of available operating systems, computer platforms and conflicting software, <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>makes all attempts to do what it can to provide technical support to its members. Despite the considerable effort it is sometimes not possible to resolve issues. <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>technical support has a high rate of problems solving and over the years we have amassed a great deal of knowledge that we use to support our members. Our staff is trained and stays abreast of the latest advancements in assistive technology. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>As part of the agreement with assistive technology vendor partners, <del style="font-weight: bold; text-decoration: none;">AMAC </del>often agrees to act as frontline technical support for the products it distributes. Members may use the <del style="font-weight: bold; text-decoration: none;">AMAC </del>toll free number to report an issue with the software. The <del style="font-weight: bold; text-decoration: none;">AMAC </del>technical support and customer service staff will attempt to solve the issue or may refer the Member on to the vendor for more intensive technical support. We offer the following guidelines regarding <del style="font-weight: bold; text-decoration: none;">AMAC </del>technical support of 3rd party assistive technology software; </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>As part of the agreement with assistive technology vendor partners, <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>often agrees to act as frontline technical support for the products it distributes. Members may use the <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>toll free number to report an issue with the software. The <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>technical support and customer service staff will attempt to solve the issue or may refer the Member on to the vendor for more intensive technical support. We offer the following guidelines regarding <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>technical support of 3rd party assistive technology software; </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>only provides remote support; email and phone. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>only provides remote support; email and phone. </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># We do not address issues related to equipment / hardware that is not owned by <del style="font-weight: bold; text-decoration: none;">AMAC</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># We do not address issues related to equipment / hardware that is not owned by <ins style="font-weight: bold; text-decoration: none;">CIDI</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>will provide support for its proprietary system software; <del style="font-weight: bold; text-decoration: none;">AMAC </del>Orders and SAM.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>will provide support for its proprietary system software; <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>Orders and SAM.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>develops support material; offers access to and can direct members to vendor support sites and manuals. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>develops support material; offers access to and can direct members to vendor support sites and manuals. </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># As a means to be able to stay on top of issues <del style="font-weight: bold; text-decoration: none;">AMAC </del>controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># As a means to be able to stay on top of issues <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions. </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>cannot provide direct technical support for students under the age of 18 years or directly to a student’s parent/guardian. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>cannot provide direct technical support for students under the age of 18 years or directly to a student’s parent/guardian. </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>provided technical support for software ends when an institution is no longer an <del style="font-weight: bold; text-decoration: none;">AMAC </del>member or when a student leaves the <del style="font-weight: bold; text-decoration: none;">AMAC </del>member school.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>provided technical support for software ends when an institution is no longer an <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>member or when a student leaves the <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>member school.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>members should use the provided software at their own risk. </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>members should use the provided software at their own risk. </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <del style="font-weight: bold; text-decoration: none;">AMAC </del>does not assume responsibility for loss or damage of data or equipment related to the use of the software being distributed to <del style="font-weight: bold; text-decoration: none;">AMAC </del>members.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>does not assume responsibility for loss or damage of data or equipment related to the use of the software being distributed to <ins style="font-weight: bold; text-decoration: none;">CIDI </ins>members.</div></td></tr>
</table>Nfahie3https://www.amacusg.gatech.edu/wiki/index.php?title=Software_Usage_Agreement&diff=8894&oldid=prevCsmith362X: /* Technical Support */2013-03-18T12:45:35Z<p><span dir="auto"><span class="autocomment">Technical Support</span></span></p>
<table style="background-color: #fff; color: #202122;" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:45, 18 March 2013</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not address issues related to equipment / hardware that is not owned by AMAC.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not address issues related to equipment / hardware that is not owned by AMAC.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># AMAC will provide support for its proprietary system software; <del style="font-weight: bold; text-decoration: none;">NEON, NEON Lite </del>and SAM.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># AMAC will provide support for its proprietary system software; <ins style="font-weight: bold; text-decoration: none;">AMAC Orders </ins>and SAM.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># AMAC develops support material; offers access to and can direct members to vendor support sites and manuals. </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># AMAC develops support material; offers access to and can direct members to vendor support sites and manuals. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># As a means to be able to stay on top of issues AMAC controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions. </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># As a means to be able to stay on top of issues AMAC controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions. </div></td></tr>
</table>Csmith362Xhttps://www.amacusg.gatech.edu/wiki/index.php?title=Software_Usage_Agreement&diff=7846&oldid=prevZbeard3X at 14:57, 26 January 20122012-01-26T14:57:38Z<p></p>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Download a copy of the AMAC [[Media:Software_Understanding_2010_11GaTech.pdf| Software Usage Agreement (pdf)]]</del></div></td><td colspan="2"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== AMAC and 3rd Party Technology Usage & Support Statement ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== AMAC and 3rd Party Technology Usage & Support Statement ==</div></td></tr>
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</table>Zbeard3Xhttps://www.amacusg.gatech.edu/wiki/index.php?title=Software_Usage_Agreement&diff=6040&oldid=prevJtedesco3X: Created page with "Download a copy of the AMAC Software Usage Agreement (pdf) == AMAC and 3rd Party Technology Usage & Support Statement == ..."2011-04-06T15:37:21Z<p>Created page with "Download a copy of the AMAC <a href="/wiki/images/7/75/Software_Understanding_2010_11GaTech.pdf" class="internal" title="Software Understanding 2010 11GaTech.pdf"> Software Usage Agreement (pdf)</a> == AMAC and 3rd Party Technology Usage & Support Statement == ..."</p>
<p><b>New page</b></p><div>Download a copy of the AMAC [[Media:Software_Understanding_2010_11GaTech.pdf| Software Usage Agreement (pdf)]]<br />
<br />
== AMAC and 3rd Party Technology Usage & Support Statement ==<br />
<br />
AMAC realizes that having books in electronic format is only the first step in accessing them. Students must also have reading technology available to help unlock the information. With that in mind, AMAC works with assistive technology manufactures on behalf of its members to design special access licensing to software products that will help students use the alternative media files produced by AMAC. Further AMAC recognizes that students who have print related disabilities can often experience issues in other areas of learning; so when possible we have worked with our vendors to allow access to other assistive technology software that support writing and studying.<br />
<br />
Because of the specialized agreements forged with assistive technology vendors it is important that schools understand the parameters for of the use and distribution of the software. This document is meant to serve as a guide to the use and distribution of the software provided in your AMAC Standard Membership as well as the support for the software.<br />
<br />
=== Usage ===<br />
<br />
# Software distributed by AMAC is meant for the expressed purpose of assisting students who receive AMAC produced material (Active AMAC Students [AAS]) through an AMAC Member institution.<br />
# AAS can use the software for reasons other than reading AMAC material. <br />
# AAS can download and use a single copy for home and school use. <br />
# School personnel may use a copy of the software on school owned computers as a means to learn how to use the software and/or provide demonstrations or training to AAS, parents or other personnel. <br />
<br />
=== Distribution ===<br />
<br />
# Member schools may make the software available on computers at school that are accessed by AAS, including training labs and resource centers.<br />
# Software cannot be distributed by the AMAC member institution through other school run activities/programs as a means to support non-AAS; summer camps/programs, tutoring, evaluations, etc. <br />
<br />
===Technical Support===<br />
<br />
It is important to understand that supporting technology is a difficult task. With the multitude of combinations of software versions, patches, fixes along with a number of available operating systems, computer platforms and conflicting software, AMAC makes all attempts to do what it can to provide technical support to its members. Despite the considerable effort it is sometimes not possible to resolve issues. AMAC technical support has a high rate of problems solving and over the years we have amassed a great deal of knowledge that we use to support our members. Our staff is trained and stays abreast of the latest advancements in assistive technology. <br />
<br />
As part of the agreement with assistive technology vendor partners, AMAC often agrees to act as frontline technical support for the products it distributes. Members may use the AMAC toll free number to report an issue with the software. The AMAC technical support and customer service staff will attempt to solve the issue or may refer the Member on to the vendor for more intensive technical support. We offer the following guidelines regarding AMAC technical support of 3rd party assistive technology software; <br />
<br />
# AMAC only provides remote support; email and phone. <br />
# We do not address issues related to equipment / hardware that is not owned by AMAC.<br />
# We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.<br />
# AMAC will provide support for its proprietary system software; NEON, NEON Lite and SAM.<br />
# AMAC develops support material; offers access to and can direct members to vendor support sites and manuals. <br />
# As a means to be able to stay on top of issues AMAC controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions. <br />
# AMAC cannot provide direct technical support for students under the age of 18 years or directly to a student’s parent/guardian. <br />
# AMAC provided technical support for software ends when an institution is no longer an AMAC member or when a student leaves the AMAC member school.<br />
# AMAC members should use the provided software at their own risk. <br />
# AMAC does not assume responsibility for loss or damage of data or equipment related to the use of the software being distributed to AMAC members.</div>Jtedesco3X