Software Usage Agreement

From AMACWiki
Revision as of 07:45, 18 March 2013 by Csmith362X (Talk | contribs) (Technical Support)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

AMAC and 3rd Party Technology Usage & Support Statement

AMAC realizes that having books in electronic format is only the first step in accessing them. Students must also have reading technology available to help unlock the information. With that in mind, AMAC works with assistive technology manufactures on behalf of its members to design special access licensing to software products that will help students use the alternative media files produced by AMAC. Further AMAC recognizes that students who have print related disabilities can often experience issues in other areas of learning; so when possible we have worked with our vendors to allow access to other assistive technology software that support writing and studying.

Because of the specialized agreements forged with assistive technology vendors it is important that schools understand the parameters for of the use and distribution of the software. This document is meant to serve as a guide to the use and distribution of the software provided in your AMAC Standard Membership as well as the support for the software.

Usage

  1. Software distributed by AMAC is meant for the expressed purpose of assisting students who receive AMAC produced material (Active AMAC Students [AAS]) through an AMAC Member institution.
  2. AAS can use the software for reasons other than reading AMAC material.
  3. AAS can download and use a single copy for home and school use.
  4. School personnel may use a copy of the software on school owned computers as a means to learn how to use the software and/or provide demonstrations or training to AAS, parents or other personnel.

Distribution

  1. Member schools may make the software available on computers at school that are accessed by AAS, including training labs and resource centers.
  2. Software cannot be distributed by the AMAC member institution through other school run activities/programs as a means to support non-AAS; summer camps/programs, tutoring, evaluations, etc.

Technical Support

It is important to understand that supporting technology is a difficult task. With the multitude of combinations of software versions, patches, fixes along with a number of available operating systems, computer platforms and conflicting software, AMAC makes all attempts to do what it can to provide technical support to its members. Despite the considerable effort it is sometimes not possible to resolve issues. AMAC technical support has a high rate of problems solving and over the years we have amassed a great deal of knowledge that we use to support our members. Our staff is trained and stays abreast of the latest advancements in assistive technology.

As part of the agreement with assistive technology vendor partners, AMAC often agrees to act as frontline technical support for the products it distributes. Members may use the AMAC toll free number to report an issue with the software. The AMAC technical support and customer service staff will attempt to solve the issue or may refer the Member on to the vendor for more intensive technical support. We offer the following guidelines regarding AMAC technical support of 3rd party assistive technology software;

  1. AMAC only provides remote support; email and phone.
  2. We do not address issues related to equipment / hardware that is not owned by AMAC.
  3. We do not provide technical support for assistive technology other than those we represent through an active vendor agreement or contract.
  4. AMAC will provide support for its proprietary system software; AMAC Orders and SAM.
  5. AMAC develops support material; offers access to and can direct members to vendor support sites and manuals.
  6. As a means to be able to stay on top of issues AMAC controls the release of new versions of the software. This allows us to test and augment support material before distributing newer versions.
  7. AMAC cannot provide direct technical support for students under the age of 18 years or directly to a student’s parent/guardian.
  8. AMAC provided technical support for software ends when an institution is no longer an AMAC member or when a student leaves the AMAC member school.
  9. AMAC members should use the provided software at their own risk.
  10. AMAC does not assume responsibility for loss or damage of data or equipment related to the use of the software being distributed to AMAC members.