Student Support/

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I Cannot log into my Student Download Center Account

If, after attempting to log into your account in the Student Download Center you receive the message that your password and email combination is incorrect OR if you have forgotten your account PIN/password, you can re-establish access to your account by following these steps:

1. Click the Forgot Your Password link on the login screen.
2. Enter your email address. Be sure that you are using the correct email address. This is usually your school email address.
3. Click Recover to have email sent to the email address that you entered.
4. Retrieve reset email sent to the email address that you entered in Step 2.
5. Return to login screen and enter login information.


If you still need assistance after following these instructions, please call customer support at 404-894-7756.