Student Support/Troubleshooting

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Revision as of 09:05, 13 March 2014 by Nsinclair3 (talk | contribs)
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Problems installing ClaroRead on Mac

Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.
Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:
1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.
2. Press the Control-key and click the app icon.
3. Choose Open from the pop-up menu.
4. Click Open.



For more information see: http://support.apple.com/kb/HT5290


Windows 8 SmartScreen prevented an unrecognized app from starting

Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher."

To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter



PDF Aloud will only work with Adobe Reader X and earlier

Adobe Reader XI is not compatible with PDF Aloud.

Visit the Adobe Reader download website to download earlier versions of Adobe Reader