E-text Services FAQs

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When should I order a PDF? When should I order a DOC (Microsoft Word Doc)?

PDF e-books are our most requested format. PDFs are ideal for many types of students, from low vision to learning disabled to physically disabled. DOC e-books are ideal for students who require alternative text descriptions of images, for example, students who are blind and use JAWS.

What is the difference between a PDF and a DOC?

A PDF is a file that opens in Adobe Reader. It will look very similar to the physical textbook, maintaining the same page layout. PDF format is great for most students who want to use a text-to-speech software to listen to their book and is our most requested e-text type. A DOC is a file that opens in Microsoft Word. It will look different from the printed book since it is in a single-column format. Alternative text descriptions will be added to all important images. DOCs are ideal for students who use software such as JAWS or NVDA and who need descriptions on images.

Can I download the software that my students have access to?

Yes! You can download software to any computer that your office manages. Log into the Service Portal then click Software on the left side navigation menu to see a list of available software.

When will my order be complete?

AMAC strives to complete all e-text and audiobook orders within 21 days. Production time depends on many factors. If we have already created the book in the format that you are requesting, it can be fulfilled within one business day. If we must produce the order from scratch, it takes some time for us to order the book, produce it, and complete the order. PDF orders often can be completed before 21 days but DOC orders usually take the full 21 days. Please note that during our busiest seasons (August-September and January-February) your books may take a little longer due to extremely high demand. For questions about MathML or Braille production, please contact AMAC.

Can I cancel an order once the order has been placed?

Possibly. If the order is on the status of New or Need More Information you may cancel by editing the order and checking the cancel request box. If the order is processing, please call tech support to request its cancellation. Orders may or may not be able to be cancelled once they are processing.

Which ISBN do I need to provide? The book I need to order has multiple ISBNs, which one do you need?

An ISBN is a unique 10 or 13 digit number that identifies a textbook. The ISBN is the fastest and most accurate way for AMAC to know what book you need. You can find the ISBN on the back cover of the book near the bar code or on the inside front copyright page. Please add information about bundles here:….

How do I add a file attachment to an order?

First, create and submit a new order. Then view the order. Click on the "Attach file" link in the middle of the page.

There is a new employee in my office. How can I add him/her to AMAC?

Log into the Service Portal then click "My Organization" on the left side navigation menu. Click "Add User" to submit a new employee's information.

When will I receive an invoice?

Invoices are mailed out at the beginning of every month for the previous month's orders.

Can I get a report that shows all of my orders for the year?

Log into the Service Portal then click "My Reports" on the left navigation menu. There is a report that shows completed orders for the previous fiscal year. For other information or reports, please contact AMAC tech support.

Can I order just a few chapters of a book?

It depends on the file type you need. Braille orders may be placed for partial books. E-text orders (PDF, DOC, DAISY) may only be placed for complete books.

Do students have to purchase their textbooks?

Please refer to the Chafee Amendment and existing copyright laws. Your office is responsible for ensuring that students abide by the laws surrounding accommodations.