Difference between revisions of "Member Resources"

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| colspan="5" style="text-align: center" | [[File:2_women_working_at_computers_and_laptop.jpg|left|User accessing AMAC resources on laptop.|alt=null]]
 
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| style="width: 8%" | [[File:100px-resources.png|left|65px|null|alt=null]]<br/>
 
| colspan="4" rowspan="1" |
 
= <span style="color:#005da4"><span style="font-family: lucida sans unicode,lucida grande,sans-serif">'''<span style="font-size: large"><span style="font-family:verdana,geneva,sans-serif">AMAC Orders</span></span>'''</span></span><br/> =
 
  
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===Service Portal===
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<span style="font-family:verdana,geneva,sans-serif">AMAC members place orders for accessible materials and services using the <span style="font-family:verdana,geneva,sans-serif">[https://amacusg.org/amacorders/ AMAC Orders] </span>online system. For information on using AMAC Orders, please see the following user guides and video tutorials:<br/><br/>[http://www.amacusg.gatech.edu/wiki/images/6/61/AMAC_Orders_User_Guide.pdf AMAC Orders User Guide PDF] &#124; [http://www.amacusg.gatech.edu/wiki/images/e/e4/AMAC_Orders_User_Guide.docx AMAC Orders User Guide MS Word Doc]<br/><br/>Video Tutorials and FAQs:</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=LRijDr71rBs&feature=youtu.be Service Provider Dashboard Overview]</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=tDHuctQCZKk&feature=youtu.be How to Add a Student Record]</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=O1vJHxW3hY8&feature=youtu.be How to Add a New E-Text Order]</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=Ya1Xgu-r-YY&feature=youtu.be How to Order Captioning Services]</span>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=Vyr31Wpaoqc Viewing Institution Information and Reports]</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.amacusg.gatech.edu/wiki/index.php/Captioning_Services_FAQs Captioning Services FAQs]</span> <span style="font-size:larger"></span>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.amacusg.gatech.edu/wiki/images/6/69/Directions_for_enabling_the_Student_My_Requests_feature.pdf Directions for Enabling Student Requests]</span><br/>
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All members place orders for accessible materials and services using the [https://cidi.gatech.edu/amacorders/ Service Portal] online system. For information on using the Service Portal, please see the following user guides and video tutorials:<br/><br/>
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Video Tutorials and FAQs:
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*[https://youtu.be/N6drqDh3G3g Service Portal Overview for USG and Deluxe Members]
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*[https://youtu.be/OnqrCMx75iU Service Portal Overview for Basic and CGN Members]
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*[https://youtu.be/lrDonkzH-YE How to Add an E-Text Order USG and Deluxe]
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*[https://youtu.be/uZbBkGIaqxk How to Add an E-Text Order Basic and CGN]
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*[https://youtu.be/RB2we9nTPaI Estimates and Quotes]
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*[https://youtu.be/B6KyPmrzhDY Viewing Institution Information and Reports]
  
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*[http://www.amacusg.gatech.edu/wiki/index.php/Captioning_Services_FAQs Captioning Services FAQs]<br/>
  
|-
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===E-text Formats===
| [[File:100px-student-download.png|left|55px|null|alt=null]]
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We produce several e-text file formats. View the following short video for information on choosing the right format for your students.<br/>
| colspan="4" rowspan="1" |
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[https://youtu.be/H_IR4ZCBzMU Choosing the Right E-text Format]
= <span style="color:#005da4"><span style="font-family: lucida sans unicode,lucida grande,sans-serif">'''<span style="font-size: large"><span style="font-family:verdana,geneva,sans-serif">AMAC Student Download Center</span></span>'''</span></span><br/> =
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===Student Center===
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<span style="font-family:verdana,geneva,sans-serif">Deluxe and USG AMAC Memberships provide students access to the [https://amacusg.org/studentcenter.php AMAC Student Download Center], a secure site where students login to download their completed orders and assistive technology software.<br/><br/>Please see the following user guides and video tutorials for more information on accessing the AMAC Student Download Center:</span><br/>
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*<span style="font-family:verdana,geneva,sans-serif"> [http://www.amacusg.gatech.edu/wiki/images/9/91/AMAC_Overview_for_Students.pdf Overview for Students PDF]</span> <span style="font-family:verdana,geneva,sans-serif"></span>
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*<span style="font-family:verdana,geneva,sans-serif">[[Student%20Resources|Student Resources]]</span>
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Deluxe and USG Memberships provide students access to the [https://cidi.gatech/studentcenter.php Student Center], a secure site where students login to download their completed orders and assistive technology software.<br/><br/>Please see the following user guides and video tutorials for more information on accessing the Student Center:
*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=j8dPAFfcpzk&feature=youtu.be Tour of AMAC Student Download Center]</span>
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*<span style="font-family:verdana,geneva,sans-serif">[http://www.youtube.com/watch?v=pKGOCYFhgQI&feature=youtu.be Downloading Books]</span><br/><br/>
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<span style="font-family:verdana,geneva,sans-serif">Starting in the summer of 2014, students can place requests for alternative media via the Student Download Center. The requests will be submitted to the DSP for approval. Read the [http://www.amacusg.gatech.edu/wiki/index.php/Student_Request:_Instructions_for_DSPs Instructions for DSPs] to learn more about this feature.</span><br/>
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*[http://www.amacusg.gatech.edu/wiki/index.php?title=Student_Resources Student Resources]
| [[File:100px-services.png|left|55px|null|alt=null]]
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*[http://www.amacusg.gatech.edu/wiki/images/9/91/AMAC_Overview_for_Students.pdf Overview for Students PDF]
| colspan="4" rowspan="1" |
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= <span style="color:#005da4"><span style="font-family: lucida sans unicode,lucida grande,sans-serif">'''<span style="font-size: large"><span style="font-family:verdana,geneva,sans-serif">Assistive Technology Software</span></span>'''</span></span><br/> =
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===Assistive Technology Software===
  
<span style="font-family:verdana,geneva,sans-serif"></span>
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Members with Deluxe and USG memberships have access to download a number of assistive technology software programs that provide support for students with print related disabilities, including programs with text to speech and synchronized visual highlighting. Students download software from the Student Center. Disability Service Providers can download software from the Service Portal.
  
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===Mobile Devices and Tablets===
| colspan="5" |
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<span style="font-family:verdana,geneva,sans-serif">AMAC members with Deluxe and USG memberships have access to download a number of assistive technology software programs that provide support for students with print related disabilities, including programs with text to speech and synchronized visual highlighting.</span><span style="font-family:verdana,geneva,sans-serif"></span><span style="font-family:verdana,geneva,sans-serif"></span><span style="font-family:verdana,geneva,sans-serif"></span><br/><span style="font-family:verdana,geneva,sans-serif"><br/>Students download software from the AMAC Student Download Center. Disability Service Providers can download software from AMAC Orders.<br/><br/>Please see the following resources and video tutorials for more information on </span><span style="font-family:verdana,geneva,sans-serif">[[Available%20Software|assistive technology software.]]<br/>
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<span style="font-family:verdana,geneva,sans-serif">Archived webinar: [http://www.amacusg.gatech.edu/docs/AMAC_Premier_Literacy_Webinar_031814/AMAC_Premier_Literacy_Webinar_031814.html Premier Literacy]
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We currently provide students with several iPad apps upon request. Students can request the ClaroPDF app or ClaroSpeak app for iPad when logged in at the Student Center. Both apps include text to speech functionality for reading and highlighting PDFs on the iPad. Please see the following resources for recommendations for reading PDFs on Android devices and other tablets:<br/><br/>
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[http://www.amacusg.gatech.edu/wiki/index.php/Mobile_Devices_and_Tablets Mobile Devices] <br/><br/>
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Please note, all mobile devices, including iPads and Android tablets require a zip utility app, such as WinZip to open/unzip zipped files. All of our Completed Books are in a .zip format when downloaded from the Student Center or Service Portal.
  
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===Troubleshooting===
  
|-
 
| [[File:Green_devices.jpg|left|55px|alt=Tablets and mobile devices 25.jpg]]<br/>
 
| colspan="4" rowspan="1" |
 
= <span style="color:#005da4"><span style="font-family: verdana,geneva,sans-serif">'''<span style="font-size: large"><span style="font-family: verdana,geneva,sans-serif">Mobile Devices and Tablets</span></span>'''</span></span> =
 
  
|-
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Please see the following resources for [[Student%20Support%2FTroubleshooting|troubleshooting]] information.
| colspan="5" | <span style="font-family:verdana,geneva,sans-serif">AMAC currently provides students with several iPad apps upon request. Students can request the ClaroPDF app or ClaroSpeak app for iPad when logged in at the AMAC Student Download Center. Both apps include text to speech functionality for reading and highlighting PDFs on the iPad.<br/><br/>Please see the following resources for recommendations for reading PDFs on Android devices and other tablets:</span><span style="font-family:verdana,geneva,sans-serif"> [http://www.amacusg.gatech.edu/wiki/index.php/Mobile_Devices_and_Tablets Mobile Devices]<br/><br/>Please note, all mobile devices, including iPads and Android tablets require a zip utility app, such as WinZip to open/unzip zipped files. All AMAC Books are in a .zip format when downloaded from the AMAC Student Download Center or AMAC Orders.</span>
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===Contact Us===
  
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#Email [mailto:cidi-support@design.gatech.edu cidi-support@design.gatech.edu]
| [[File:100px-questions.png|left|55px|null|alt=null]]
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#[http://www.cidi.gatech.edu/support.php Make a support call] (24/7)
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#Call toll free: 866-418-2750 (M-F 8:30-4:30 EST/EDT)
  
= <span style="color:#005da4">'''<span style="font-family: verdana,geneva,sans-serif"><span style="font-size: large"><span style="font-family:verdana,geneva,sans-serif">Troubleshooting</span></span></span>'''</span> =
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See the [http://www.amacusg.gatech.edu/events.php Training and Events Calendar] for upcoming webinars and events.
  
 
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[[Category:Disability Service Provider]]
 
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|-
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| colspan="5" |
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<span style="font-family:verdana,geneva,sans-serif">Please see the following resources for [[Student%20Support%2FTroubleshooting|troubleshooting]] information.</span>
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<br/>
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|-
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| [[File:100px-contact.png|left|55px|alt=Contactatsymbol.gif]]
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| colspan="4" rowspan="1" |
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= <span style="color:#005da4">'''<span style="font-family: verdana,geneva,sans-serif"><span style="font-size: large"><span style="font-family: verdana,geneva,sans-serif">Contact Us</span></span></span>'''</span><br/> =
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|-
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#<span style="font-size:small"><span style="font-family: verdana,geneva,sans-serif">Email [mailto:amactech@amac.gatech.edu amactech@amac.gatech.edu] </span></span><br/>
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#<span style="font-size:small"><span style="font-family: verdana,geneva,sans-serif">[http://www.amacusg.org/support.php Make a support call] (24/7)</span></span><br/>
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#<span style="font-size:small"><span style="font-family: verdana,geneva,sans-serif">Call toll free: 866-418-2750 (M-F 8:30-4:30 EST/EDT) </span></span><br/>
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<span style="font-family:verdana,geneva,sans-serif">See the [http://www.amacusg.org/events.php Training and Events Calendar] for upcoming webinars and events.</span><br/>
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Latest revision as of 10:18, 26 September 2019

Service Portal

All members place orders for accessible materials and services using the Service Portal online system. For information on using the Service Portal, please see the following user guides and video tutorials:

Video Tutorials and FAQs:

E-text Formats

We produce several e-text file formats. View the following short video for information on choosing the right format for your students.
Choosing the Right E-text Format

Student Center

Deluxe and USG Memberships provide students access to the Student Center, a secure site where students login to download their completed orders and assistive technology software.

Please see the following user guides and video tutorials for more information on accessing the Student Center:

Assistive Technology Software

Members with Deluxe and USG memberships have access to download a number of assistive technology software programs that provide support for students with print related disabilities, including programs with text to speech and synchronized visual highlighting. Students download software from the Student Center. Disability Service Providers can download software from the Service Portal.

Mobile Devices and Tablets

We currently provide students with several iPad apps upon request. Students can request the ClaroPDF app or ClaroSpeak app for iPad when logged in at the Student Center. Both apps include text to speech functionality for reading and highlighting PDFs on the iPad. Please see the following resources for recommendations for reading PDFs on Android devices and other tablets:

Mobile Devices

Please note, all mobile devices, including iPads and Android tablets require a zip utility app, such as WinZip to open/unzip zipped files. All of our Completed Books are in a .zip format when downloaded from the Student Center or Service Portal.

Troubleshooting

Please see the following resources for troubleshooting information.

Contact Us

  1. Email cidi-support@design.gatech.edu
  2. Make a support call (24/7)
  3. Call toll free: 866-418-2750 (M-F 8:30-4:30 EST/EDT)

See the Training and Events Calendar for upcoming webinars and events.