Difference between revisions of "Member Resources"

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===Service Portal===
  
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All members place orders for accessible materials and services using the [https://cidi.gatech.edu/amacorders/ Service Portal] online system. For information on using the Service Portal, please see the following user guides and video tutorials:<br/><br/>
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Video Tutorials and FAQs:
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*[https://youtu.be/N6drqDh3G3g Service Portal Overview for USG and Deluxe Members]
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*[https://youtu.be/OnqrCMx75iU Service Portal Overview for Basic and CGN Members]
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*[https://youtu.be/lrDonkzH-YE How to Add an E-Text Order USG and Deluxe]
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*[https://youtu.be/uZbBkGIaqxk How to Add an E-Text Order Basic and CGN]
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*[https://youtu.be/RB2we9nTPaI Estimates and Quotes]
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*[https://youtu.be/B6KyPmrzhDY Viewing Institution Information and Reports]
  
{| width="80%" align="center" border="0" cellspacing="0" cellpadding="0"
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*[http://www.amacusg.gatech.edu/wiki/index.php/Captioning_Services_FAQs Captioning Services FAQs]<br/>
|-
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! style="border: 1px solid rgb(204, 204, 204); width: 100%; text-align: left; vertical-align: top;" |
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== AMAC Orders ==
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===E-text Formats===
| style="background: rgb(250, 250, 250); text-align: left; padding-left: 10px; vertical-align: top; border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-right-style: solid; border-bottom-style: solid; border-left-style: solid;" |
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We produce several e-text file formats. View the following short video for information on choosing the right format for your students.<br/>
{| width="100%"
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[https://youtu.be/H_IR4ZCBzMU Choosing the Right E-text Format]  
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!
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! width="40%" | '''Videos'''
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! width="40%" | '''Manuals/Guides'''
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|- valign="top"
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| <div style="height: 25px;"> </div>
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[[File:Database.gif|center|60px|Database Icon|alt=Database Icon]]
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| *[http://www.youtube.com/watch?v=BHz-bhWJA1E Service Provider Dashboard Overview]
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===Student Center===
*[http://www.youtube.com/watch?v=CXFqUj1psO0 How to Add a Student Record]
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*[http://www.youtube.com/watch?v=KVkdQBFtwJo How to Add a New E-Text Order]
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*[http://www.youtube.com/watch?v=G1W4nPYVM9w How to Order Captioning Services]
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*[http://www.youtube.com/watch?v=EmQ6Jrv_XAE&feature=youtu.be How to Request a Braille Quote]
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*[http://www.youtube.com/watch?v=Vyr31Wpaoqc Viewing Insitution Information and Reports]
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| *AMAC Orders User Guides: [[Media:AMAC_Orders_User_Guide1.pdf|AMAC Orders User Guide1.pdf]] &#124; [[Media:AMAC_Orders_User_Guide1.docx|AMAC Orders User Guide1.docx]]
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Deluxe and USG Memberships provide students access to the [https://cidi.gatech/studentcenter.php Student Center], a secure site where students login to download their completed orders and assistive technology software.<br/><br/>Please see the following user guides and video tutorials for more information on accessing the Student Center:
  
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*[http://www.amacusg.gatech.edu/wiki/index.php?title=Student_Resources Student Resources]
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*[http://www.amacusg.gatech.edu/wiki/images/9/91/AMAC_Overview_for_Students.pdf Overview for Students PDF]
  
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===Assistive Technology Software===
  
<br/>
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Members with Deluxe and USG memberships have access to download a number of assistive technology software programs that provide support for students with print related disabilities, including programs with text to speech and synchronized visual highlighting. Students download software from the Student Center. Disability Service Providers can download software from the Service Portal.
  
{| width="80%" align="center" border="0" cellspacing="0" cellpadding="0"
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===Mobile Devices and Tablets===
|-
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! style="border: 1px solid rgb(204, 204, 204); width: 100%; text-align: left; vertical-align: top;" |
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== Student Download Center ==
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|-
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We currently provide students with several iPad apps upon request. Students can request the ClaroPDF app or ClaroSpeak app for iPad when logged in at the Student Center. Both apps include text to speech functionality for reading and highlighting PDFs on the iPad. Please see the following resources for recommendations for reading PDFs on Android devices and other tablets:<br/><br/>
| style="background: rgb(250, 250, 250); text-align: left; padding-left: 10px; vertical-align: top; border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-right-style: solid; border-bottom-style: solid; border-left-style: solid;" |
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[http://www.amacusg.gatech.edu/wiki/index.php/Mobile_Devices_and_Tablets Mobile Devices] <br/><br/>
{| width="100%"
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Please note, all mobile devices, including iPads and Android tablets require a zip utility app, such as WinZip to open/unzip zipped files. All of our Completed Books are in a .zip format when downloaded from the Student Center or Service Portal.
|-
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!
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! width="40%" | '''Videos'''
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! width="40%" | '''Manuals/Guides'''
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|- valign="top"
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|
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[[File:Computer.png|center|80px|Student Center|alt=Student Center|link=Student Download Center]]
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| <!-- *[http://www.youtube.com/user/AccessibleMediaTube#p/u/0/OmUzd8QXBg8 Tour of the Student Download Center] -->*[http://www.youtube.com/watch?v=HQEXLX7fhFw Tour of the Student Download Center] <!-- *[http://www.youtube.com/user/AccessibleMediaTube#p/u/0/7cVYgQRcNw0 Downloading Books] -->
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===Troubleshooting===
*[http://www.youtube.com/watch?v=M7dCFlqYJus Downloading Books]
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| *Student Guide: [[Media:Student_Guide_2012Update.pdf|Student Guide 2012Update.pdf]] &#124; [[Media:Student_Guide_2012Updatenew.docx|Student Guide 2012Updatenew.docx]]
 
  
|}
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Please see the following resources for [[Student%20Support%2FTroubleshooting|troubleshooting]] information.
  
|}
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===Contact Us===
  
<br/>
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#Email [mailto:cidi-support@design.gatech.edu cidi-support@design.gatech.edu]
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#[http://www.cidi.gatech.edu/support.php Make a support call] (24/7)
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#Call toll free: 866-418-2750 (M-F 8:30-4:30 EST/EDT)
  
{| width="80%" align="center" border="0" cellspacing="0" cellpadding="0"
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See the [http://www.amacusg.gatech.edu/events.php Training and Events Calendar] for upcoming webinars and events.
|-
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! style="border: 1px solid rgb(204, 204, 204); width: 100%; text-align: left; vertical-align: top;" |
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== Software ==
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|-
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[[Category:Disability Service Provider]]
| style="background: rgb(250, 250, 250); text-align: left; padding-left: 10px; vertical-align: top; border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-right-style: solid; border-bottom-style: solid; border-left-style: solid;" |
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{| width="100%"
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|-
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!
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! width="40%" | '''Videos'''
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! width="40%" | '''Manuals/Guides/Information'''
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|- valign="top"
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|
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[[File:CDinFolder.png|center|80px|Software|alt=Software|link=Software]]
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| *PDF Equalizer - [http://www.youtube.com/playlist?list=PL1E51A91469CECD7E&feature=plcp Watch]
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*Claro Software - [http://youtu.be/dG889VWJsB0 Watch]
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*ReadHear - [http://www.youtube.com/watch?v=085ILACNLok&feature=player_embedded Watch]
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*PDF Aloud - [http://www.texthelp.com/videotours/play.asp?region=USrw10&movie=22-PDF-Aloud-US PC] or [http://www.texthelp.com/rwmac/videotours/default.asp?tour=PDFaloud&region=us&play=true Mac]
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| *ReadHear Quick Start Guide
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**'''Mac:''' [[Media:Mac_Learning_Ally_Audiobook_Manager_User_Guide.docx|Mac Learning Ally Audiobook Manager User Guide.docx]] &#124; [[Media:ReadHearMac_Quick-Start_Guide-FINAL-v1.pdf|ReadHearMac Quick-Start Guide-FINAL-v1.pdf]]
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**'''PC:''' [[Media:PcLearning_Ally_Audiobook_Manager_User_Guide.docx|PcLearning Ally Audiobook Manager User Guide.docx]] &#124; [[Media:ReadHearPC_Quick-Start_Guide-FINAL-v1.pdf|ReadHearPC Quick-Start Guide-FINAL-v1.pdf]]
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*[[Software|Additional Software]]
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|}
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|}
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<br/>
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{| width="80%" align="center" border="0" cellspacing="0" cellpadding="0"
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|-
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! style="border: 1px solid rgb(204, 204, 204); width: 100%; text-align: left; vertical-align: top;" |
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== Mobile Devices ==
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|-
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| style="background: rgb(250, 250, 250); text-align: left; padding-left: 10px; vertical-align: top; border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-right-style: solid; border-bottom-style: solid; border-left-style: solid;" |
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{| width="100%"
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|-
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!
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! width="40%" | '''Platforms and Operating Systems'''
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! width="40%" | '''Apps'''
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|- valign="top"
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|
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[[File:Tablet.jpg|center|80px|Tablet|alt=Tablet|link=Student Download Center]]
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| *Learn about AMAC compatibility with mobile reading devices including iPads and other tablets. [http://www.amacusg.gatech.edu/wiki/index.php/Hardware Devices]
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| *[https://itunes.apple.com/us/app/clarospeak-us/id520496243?mt=8 ClaroSpeak]
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*[http://www.readingmadeez.com/products/iPad_PremierTalkingReader.html Premier Talking Reader for iPad]
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|}
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|}
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<br/>
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{| width="80%" align="center" border="0" cellspacing="0" cellpadding="0"
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|-
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! style="border: 1px solid rgb(204, 204, 204); width: 100%; text-align: left; vertical-align: top;" |
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== Customer Support ==
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|-
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| style="background: rgb(253, 248, 214); text-align: left; padding-left: 10px; vertical-align: top; border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-right-style: solid; border-bottom-style: solid; border-left-style: solid;" |
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{| width="100%"
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|-
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!
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! width="40%" | '''Training/Webinars'''
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! width="40%" | '''Contact Us'''
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|- valign="top"
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|
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[[File:Calendar icon1.png|center|80px|Event Calendar|alt=Event Calendar|link=http://amacusg.org/events.php]]
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| *Sign up for a one-hour training session online, for an in-depth overview of AMAC products and services:
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*Click [http://www.amacusg.org/events.php HERE] to register
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| *Email [mailto:amactech@amac.gatech.edu amactech@amac.gatech.edu]
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*Call 866-418-2750 (M-F 8:30-4:30 Eastern Time)
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*[http://www.amacusg.org/support.php Submit a Support Request]
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|}
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|}
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[[Category:Training]]
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Latest revision as of 10:18, 26 September 2019

Service Portal

All members place orders for accessible materials and services using the Service Portal online system. For information on using the Service Portal, please see the following user guides and video tutorials:

Video Tutorials and FAQs:

E-text Formats

We produce several e-text file formats. View the following short video for information on choosing the right format for your students.
Choosing the Right E-text Format

Student Center

Deluxe and USG Memberships provide students access to the Student Center, a secure site where students login to download their completed orders and assistive technology software.

Please see the following user guides and video tutorials for more information on accessing the Student Center:

Assistive Technology Software

Members with Deluxe and USG memberships have access to download a number of assistive technology software programs that provide support for students with print related disabilities, including programs with text to speech and synchronized visual highlighting. Students download software from the Student Center. Disability Service Providers can download software from the Service Portal.

Mobile Devices and Tablets

We currently provide students with several iPad apps upon request. Students can request the ClaroPDF app or ClaroSpeak app for iPad when logged in at the Student Center. Both apps include text to speech functionality for reading and highlighting PDFs on the iPad. Please see the following resources for recommendations for reading PDFs on Android devices and other tablets:

Mobile Devices

Please note, all mobile devices, including iPads and Android tablets require a zip utility app, such as WinZip to open/unzip zipped files. All of our Completed Books are in a .zip format when downloaded from the Student Center or Service Portal.

Troubleshooting

Please see the following resources for troubleshooting information.

Contact Us

  1. Email cidi-support@design.gatech.edu
  2. Make a support call (24/7)
  3. Call toll free: 866-418-2750 (M-F 8:30-4:30 EST/EDT)

See the Training and Events Calendar for upcoming webinars and events.