Difference between revisions of "Student Support/Troubleshooting"

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= Problems installing ClaroRead on Mac =
= Problems installing ClaroRead on Mac =


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<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter</span></span>
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter</span></span>


= <br/><br/>PDF Aloud will only work with Adobe Reader X and earlier <br/> =
= <br/><br/>PDF Aloud will only work with Adobe Reader X and earlier<br/> =


<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">PDF Aloud is not compatible with Adobe Reader XI</span></span>
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Adobe Reader XI is not compatible with PDF Aloud.</span></span><br/>


<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Visist the [http://get.adobe.com/reader/otherversions/ Adobe Reader download website] to download earlier versions of Adobe Reader</span></span>
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Visit the [http://get.adobe.com/reader/otherversions/ Adobe Reader download website] to download earlier versions of Adobe Reader</span></span><br/>

Revision as of 09:04, 13 March 2014

Problems installing ClaroRead on Mac

Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.
Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:
1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.
2. Press the Control-key and click the app icon.
3. Choose Open from the pop-up menu.
4. Click Open.



For more information see: http://support.apple.com/kb/HT5290



Windows 8 SmartScreen prevented an unrecognized app from starting

Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher."

To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter



PDF Aloud will only work with Adobe Reader X and earlier

Adobe Reader XI is not compatible with PDF Aloud.

Visit the Adobe Reader download website to download earlier versions of Adobe Reader