Difference between revisions of "Student Support/Troubleshooting"
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= Problems installing ClaroRead on Mac = | = Problems installing ClaroRead on Mac = | ||
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.<br/>Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:<br/>1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.<br/>2. Press the Control-key and click the app icon.<br/>3. Choose Open from the pop-up menu.<br/>4. Click Open.</span></span> | <span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.<br/>Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:<br/>1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.<br/>2. Press the Control-key and click the app icon.<br/>3. Choose Open from the pop-up menu.<br/>4. Click Open.</span></span> | ||
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif"><br/>
For more information see: http://support.apple.com/kb/HT5290< | <span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif"><br/>
For more information see: [http://support.apple.com/kb/HT5290 http://support.apple.com/kb/HT5290]</span></span> | ||
= Windows 8 SmartScreen prevented an unrecognized app from starting = | |||
<span style="font-size:larger"><span style="font-family: tahoma,geneva,sans-serif">Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher." | |||
To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter</span></span> | |||
<br/><br/> | |||
Revision as of 11:06, 5 September 2013
Problems installing ClaroRead on Mac
Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.
Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:
1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.
2. Press the Control-key and click the app icon.
3. Choose Open from the pop-up menu.
4. Click Open.
For more information see: http://support.apple.com/kb/HT5290
Windows 8 SmartScreen prevented an unrecognized app from starting
Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher." To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter