Difference between revisions of "Student Support/Troubleshooting"

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[[Image:Learning Ally Audio Manager Sync.png|500px|Learning Ally Audio Manager Sync]]
[[Image:Learning Ally Audio Manager Sync.png|500px|Learning Ally Audio Manager Sync]]
= Customer Support via Remote Access =

Revision as of 09:57, 21 January 2015

Problems installing ClaroRead on Mac

Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.
Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:
1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.
2. Press the Control-key and click the app icon.
3. Choose Open from the pop-up menu.
4. Click Open.

For more information see: http://support.apple.com/kb/HT5290

ClaroRead Upgrade for Mac


Windows 8 SmartScreen prevented an unrecognized app from starting

Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher."

To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter

PDF Aloud will only work with Adobe Reader X and earlier

Adobe Reader XI is not compatible with PDF Aloud.

Visit the Adobe Reader download website to download earlier versions of Adobe Reader

Installing the Learning Ally App

If you have previously installed Learning Ally's Link app, you will need to uninstall it first.

Then, download and install the Learning Ally ReadHear and Learning Ally Audiobook Manager applications. Both application can be found by clicking here ReadHear and Audiobook Manager.

Once both applications have been installed, open the Audiobook Manager.

Click to sync book to the playback software, ReadHear, as shown in the following example.

Learning Ally Audio Manager Sync

Customer Support via Remote Access