Student Support/Troubleshooting

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Problems installing ClaroRead on Mac

Macs with newest Operating Systems have a security layer that may interfere with installation of ClaroRead.
Follow these steps to bypass extra security layer on Mac that prevents installation of software from "unidentified" developer:
1. In the Finder, locate the app you want to open. Most apps can be found in the Applications folder.
2. Press the Control-key and click the app icon.
3. Choose Open from the pop-up menu.
4. Click Open.



For more information see: http://support.apple.com/kb/HT5290


Windows 8 SmartScreen prevented an unrecognized app from starting

Windows 8 comes with SmartScreen Filter integrated into the operating system that presents a warning when user attempts to install app from "unknown publisher."

To install a program, such as ClaroRead, when presented with the Windows 8 Smartscreen warning, Click > Run anyway and Windows will allow the app to run, bypassing the SmartScreen Filter



PDF Aloud will only work with Adobe Reader X and earlier

Adobe Reader XI is not compatible with PDF Aloud.

Visit the Adobe Reader download website to download earlier versions of Adobe Reader



Installing Learning Apply App

If you have previously installed Learning Ally's Link app, you will need to uninstall it first.

Then, download and install the Learning Ally ReadHear and Learning Ally Audiobook Manager applications. Both application can be found by clicking here ReadHear and Audiobook Manager.